Frequently Asked Questions

Please read our FAQ before sending us a message.

What are your delivery charges for orders?

Our charges are standard DHL Charges available on the official DHL website.

Which payment methods are accepted on Winreal Store?

We accept payments from Visa, Master, Verve, Maestro and all major credit/debit cards via Paystack. We also accept bank transfer/deposit via Paystack.

How long will delivery take?

Delivery usually takes between 3 – 7 business days depending on your location.

For dresses/outfits, please note that delivery will take longer taking into account the time needed to make your dress which takes between 5 – 10 business days.

So if you order any of our dresses/outfits, the estimated delivery time will be between 8 – 17 business. 

How secure is Winreal Store? Is my data protected?

Our website is secured with ssl certificate and latest web technology standards.

Also, we protect our customer data from unauthorized access. Please read our Privacy Policy page.

What exactly happens after i place my order?

After you place your order, one of our customer care agents will contact you to confirm your delivery details.

Then your order will be processed immediately and shipped to you. 

You’ll receive your order within 3 – 7 business days depending on your location.

If you ordered any of our dresses/outfits, please allow an extra 5 – 10 business days to enable our fashion designers make your dress. 

 

Do I receive an invoice for my order?

Yes, after you place your order, you will receive an automated invoice to your email address.

Send us an email